Astro sucks! do you agree with me?

i subscribed to sports package (for obvious reasons) three days ago and im yet to receive those channels. i called astro numerous times, after being put on hold for ages, they answer and tell me the same thing - you'll get it in few hours from now. but it's been three days. and in their system, it's been registered the time i requested for it, so they've been charging me the extra money even though im not able to watch them!